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Refund & Cancellation Policy

At JamunJar Health and Wealth Private Limited, we are committed to providing transparent and fair refund policies for our customers. Our policy varies based on the line of business: Health Services and Wealth Services as outlined below.

1. Health Services

Refunds for health-related services (e.g., physiotherapy, diagnostics, consultations, etc.) are governed by the following conditions:

1.1 Definition of "Services Used"

A service will be considered as rendered (used) under any of the following conditions:
  • The service was availed by the customer in part or full.
  • Our assigned partner/consultant/therapist visited the customer’s address at the scheduled time and location, but the customer was not available or did not attend the session.
    • In such cases, the session will be marked as completed, and no refund will be issued for that session.
  • A virtual or telephonic consultation was completed as per schedule.
We encourage customers to be available at the agreed time and location to avoid loss of service.

1.2 Unused Services

  • If none of the booked services have been used (as defined above), a full refund will be issued.

1.3 Partially Used Services

  • If some services have been used, the following refund calculation applies:
    • The used sessions will be charged at full MRP.
    • The remaining amount, after deducting the MRP of used sessions, will be refunded.
    • Example: If 5 sessions were purchased at ₹1000 each (total ₹5000) and only 1 session was used (MRP ₹1200), the refund will be ₹5000 - ₹1200 = ₹3800.

1.4 Fully Used Services

  • If all sessions are used or marked as used, no refund will be processed.

1.5 Processing Time

  • Approved refunds will be processed within 7–10 business days via the original mode of payment.

2. Wealth Services

Wealth-related products and investments (e.g., Mutual Funds, Insurance, Fixed Deposits, NPS) are handled via partnered financial institutions and intermediaries. Please note the following:

2.1 No Direct Handling of Funds

  • The funds are not held by JamunJar Health and Wealth Private Limited and are invested directly through third-party Service Providers (e.g., AMCs, Banks, NBFCs, Insurance Companies).

2.2 No Cancellation or Refund

  • Once an investment or purchase is made, it is not cancellable or refundable by JamunJar Health and Wealth Private Limited, except as provided under regulatory provisions by the Service Providers.

2.3 Exceptions (Free Look Period for Insurance)

  • In case of insurance policies, users are entitled to a free-look period, during which cancellation is allowed as per IRDAI guidelines. Any applicable deductions (such as medical fees or stamp duty) may apply.

2.4 Failed or Rejected Transactions

  • In the event a transaction is unsuccessful due to technical issues, incomplete KYC, or rejections by the Service Provider:
    • Refunds will be processed in line with the respective Service Provider’s refund and cancellation policy.
    • Generally, such refunds are processed within 7-15 working days.

2.4 Failed or Rejected Transactions

  • Mutual Funds-Partnered Asset Management Companies
  • Insurance - Partnered Insurance Companies
  • Fixed Deposits-Partnered Banks or NBFCs
  • NPS-Partnered Pension Fund Managers

General Terms

  • All refund requests must be submitted via our official support channel with relevant proof of payment and reason for refund.
  • Refund eligibility is determined at the sole discretion of JamunJar Health and Wealth Private Limited, based on the usage of services and compliance with this policy.
  • JamunJar Health and Wealth Private Limited reserves the right to modify or update this policy at any time without prior notice.