Refund & Cancellation Policy
At JamunJar Health and Wealth Private Limited, we are committed to providing transparent and fair refund policies for our customers.
1. Health Services
Refunds for health-related services (e.g., physiotherapy, diagnostics, consultations, etc.) are governed by the following conditions:
1.1 Definition of "Services Used"
A service will be considered as rendered (used) under any of the following conditions:- The service was availed by the customer in part or full.
- Our assigned partner/consultant/therapist visited the customer’s address at the scheduled time and location, but the customer was not available or did not attend the session.
- In such cases, the session will be marked as completed, and no refund will be issued for that session.
- A virtual or telephonic consultation was completed as per schedule.
1.2 Unused Services
- If none of the booked services have been used (as defined above), a full refund will be issued.
1.3 Partially Used Services
- If some services have been used, the following refund calculation applies:
- The used sessions will be charged at full MRP.
- The remaining amount, after deducting the MRP of used sessions, will be refunded.
- Example: If 5 sessions were purchased at ₹1000 each (total ₹5000) and only 1 session was used (MRP ₹1200), the refund will be ₹5000 - ₹1200 = ₹3800.
1.4 Fully Used Services
- If all sessions are used or marked as used, no refund will be processed.
1.5 Processing Time
- Approved refunds will be processed within 7–10 business days via the original mode of payment.
General Terms
- All refund requests must be submitted via our official support channel with relevant proof of payment and reason for refund.
- Refund eligibility is determined at the sole discretion of JamunJar Health and Wealth Private Limited, based on the usage of services and compliance with this policy.
- JamunJar Health and Wealth Private Limited reserves the right to modify or update this policy at any time without prior notice.