Refund & Cancellation Policy
At JamunJar Health and Wealth Private Limited, we are committed to providing transparent and fair refund policies for our customers. Our policy varies based on the line of business: Physiotherapy, Diagnostics, Nursing and Attendants, Programs.
Outlined below are conditions governing refunds of each of the services currently provided by JamunJar
Physiotherapy
- For orders booked for single sessions, cancellation is allowed only if requested within 24 hours of the booking for sessions that are not used; beyond 24 hours of service being booked, cancellation is not an option and refunds will not be provided
- Further, within 24 hours of booking of session, a service will be considered as used (and hence non-refundable) if
- Assigned practitioner has arrived the address provided by the patient and the patient was not available or did not attend the session
- Assigned practitioner has informed the customer of delay of arrival for session and customer has agreed (basis evidence of SMS or Whatsapp message from customer) to revised timing, however, customer has denied taking the session after arrival of practitioner
- For orders booked for multiple sessions as part of booking, a session is considered used in case of services being rendered at customer location, if
- Assigned practitioner has arrived the address provided by the patient and the patient was not available or did not attend the session
- Assigned practitioner has informed the customer of delay of arrival for session and customer has agreed to revised timing, however, customer has denied taking the session after arrival of practitioner
- Refund for multi-session order is available for only unused sessions, being described as above, after deduction of price of one session
- Refund will be issued after charging for used sessions at the rate at which that many number of sessions would have been sold to customer as per Company pricing. E.g, if customer bought 30 sessions at an Order value of INR 120 (INR 4 per session) , and decided to request for refund of sessions after 20, then customer will be charged for the 20 sessions at the rate of an Order value of INR 100 (INR 5 per session). Hence in case of the above example, customer will be charged total of INR 5*20=INR 100, and refunded INR 20.
- Transaction charges of 2.5% of original booking value will be deducted for bookings paid via RazorPay
- In case the order booked is more than 30 days old, irrespective of number of sessions used or any other reasons, the order will not be refunded
- In case all all sessions in an order are used or marked as used, no refund will be processed.
Diagnostics
- For orders booked, refunds are allowed only if
- 24 hours have not lapsed since the booking was made
- In case it has been more than 24 hours since the order was booked, then refunds will not be provided
- AND more than 12 hours remaining prior to the time of the sample collection as per booking made
- The TAT for turnaround as published in our website has not been met
- Recollection is requested due to deficient sample (as declared by Lab); in this case JamunJar will ensure re-collection is as per customer convenience at no additional cost to the customer with complete details of reason for recollection being communicated
- Transaction charges of 2.5% of original booking value will be deducted for bookings paid via RazorPay
- 24 hours have not lapsed since the booking was made
Nursing/ Attendant Services
- For orders booked for single sessions (12 hours or 24 hours), cancellation is allowed only if requested within 24 hours of the booking for sessions that are not used; beyond 24 hours of service being booked, cancellation is not an option and refunds will not be provided
- Further, within 24 hours of booking of session, a service will be considered as used (and hence non-refundable) if
- Assigned practitioner has arrived at the address provided by the patient and the patient was not available or denied the session
- Assigned practitioner has informed the customer of delay of arrival for session and customer has agreed to revised timing, however, customer has denied taking the session after arrival of practitioner
- For orders booked for multiple sessions as part of booking, a session is considered used in case of services being rendered at customer location, if
- Assigned practitioner has arrived the address provided by the patient and the patient was not available or did not attend the session
- Assigned practitioner has informed the customer of delay of arrival for session and customer has agreed to revised timing, however, customer has denied taking the session after arrival of practitioner
- Refund for multi-session order is available for only unused sessions, being described as above, after deduction of price of one session
- Refund will be issued after charging for used sessions at the rate at which that many number of sessions would have been sold to customer as per Company pricing. E.g, if customer bought 30 sessions at an Order value of INR 120 (INR 4 per session) , and decided to request for refund of sessions after 20, then customer will be charged for the 20 sessions at the rate of an Order value of INR 100 (INR 5 per session). Hence in case of the above example, customer will be charged total of INR 5*20=INR 100, and refunded INR 20.
- In case the order booked is more than 30 days old, irrespective of number of sessions used or any other reasons, the order will not be refunded
- In case all all sessions in an order are used or marked as used, no refund will be processed.
Metabolic Programs
- Any refunds in case of metabolic program will be made only if approved by the Company empanelled Doctor under whose aegis the Program is undertaken at the onset, after deduction of
- Cost of consumables incurred by the Company
- Doctor Consultation fees paid by the company
- 10% of overall program value paid by customer
General terms
Practitioners include an individual healthcare professional acting in his/her personal capacity; or (b) a company, partnership, LLP or other legal entity, engaged in the provision of healthcare services, acting through its duly authorised representative
Approved refunds are processed twice in a month- on 16 th (for requests received after last working day of previous month and 14 th of the following month) and on last working day of the month (for refund requests that come on or after 15 th of the month and before last working day of the same month)
Transaction charges of 2.5% of original booking value will be deducted for bookings paid via RazorPay
All refund requests must be submitted via our official support channel (support@jamunjar.com) with relevant proof of payment and reason for refund.
All refunds are subject to approval of management and at the sole discretion of JamunJar Health and Wealth Private Limited
JamunJar Health and Wealth Private Limited reserves the right to modify this policy at any time without prior notice.
Approved refunds are processed twice in a month- on 16 th (for requests received after last working day of previous month and 14 th of the following month) and on last working day of the month (for refund requests that come on or after 15 th of the month and before last working day of the same month)
Transaction charges of 2.5% of original booking value will be deducted for bookings paid via RazorPay
All refund requests must be submitted via our official support channel (support@jamunjar.com) with relevant proof of payment and reason for refund.
All refunds are subject to approval of management and at the sole discretion of JamunJar Health and Wealth Private Limited
JamunJar Health and Wealth Private Limited reserves the right to modify this policy at any time without prior notice.